Have Questions?
We have answers!

 

Hello, stuck somewhere? Don’t worry, we are here to help. See below
our most frequently asked questions from the Pockex community.

If you need a little more assistance, contact us using the email above.

How do I sign up for Pockex?

It's really easy! Just download the Pockex app on either iOS or Android, sign up in just a couple of minutes and you’re done!

What do I need to sign up to Pockex?

All you need is a UK mobile phone number to create your account. During the sign up process we will ask you for a number of personal details.

Are my details safe with Pockex?

Yes - we're proud to be Cyber Essential Accredited. Keeping your details safe is important to us.

What age do I need to be?

To download Pockex and submit claims through the app you need to be 18 years or older.

Is Pockex free?

Yes! Pockex is completely free to download and to use all the features.

What can I do on Pockex?

Pockex has many different functionalities - and we are just getting started. With Pockex you can enquire about claims, obtain insurance quotes, be reminded on upcoming dates, connect your car to Pockex and store your documents.

How do I add upcoming dates?

Simply open the app and head to the Documents feature in the tab bar. From here you can upload and store a range of documents and be reminded on due or expiry dates.

How do I start a claim?

To start a claim head to the Claims section from the menu in app. From here you can select a claim type and start the claim process through Pockex.

How do you store my documents?

All documents are stored on your mobile device in-app, to give you quick access to them when you need them. We will remove all documents from our database after 2 years.

Join Pockex today and see if you could improve your financial situation

Download the Pockex app on iOS or Android and join the Pockex community.
Download Pockex on the App Store
Get Pockex on Google Play